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Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. Its name was changed to Firstsource Solutions Limited in 2006. The same year, Firstsource opened a branch office in the Philippines. In 2007, it became a public company listed on the Indian Stock Exchange.
Acquisitions
In 2002, the company acquired Customer Asset.com with its two subsidiaries and Tawny Dove Ltd. One year later they acquired FirstRing India Pvt Ltd to gain customer acquisition and credit card services capabilities. In 2005, they acquired RevIT to expand their services into the healthcare sector. One year later, in December 2006, they acquired Business Process Management Inc with the aim to enhance the company capabilities in the healthcare sector. In November 2021, Firstsource announced to acquire the US mortgage services provider The StoneHill Group.
Public offer
Firstsource made a public offer in February 2007 and was listed on the National Stock Exchange and Bombay Stock Exchange in India on February 22, 2007.
